Same-Day Home Delivery FAQ

CLICK HERE TO CHECK YOUR ADDRESS FOR DELIVERY ELIGIBILITY.

Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to within 10 miles of neighborhood area stores. Some stores may have expanded delivery areas. For more information, please reference our Delivery Eligibility page.

What days do you deliver?

Same-Day Home Delivery is available 7 days a week, excluding major holidays (New Year’s Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).

What are your delivery hours?

Orders are normally delivered from 2 PM to 7 PM.*

What is the order cutoff time for Same-Day Home Delivery?

All orders received by 3:00 PM on a regular business day will be delivered that day by 7:00 PM.*

What if I place my order after the cutoff time?

Any delivery orders placed after 3:00 PM will be delivered the following, non-holiday business day by 7:00 PM.*

How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases over $75.00. All other orders are charged a $5.00 delivery fee.

Is there a minimum purchase requirement?

No.

Do I have to be home?

No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout.

Do you deliver frozen raw food or treats?

Not at this time. Frozen products are not currently eligible for delivery.

How do I order?

All orders must be placed on our website, www.PetPeople.com. Please select Home Delivery during checkout.

Do my online orders qualify for your PetPeeps and Frequent Buyer programs?

Yes. All orders placed online automatically earn PetPeeps points. Eligible food and litter purchases will also receive Frequent Buyer benefits. At this time, PetPeeps vouchers and Frequent Buyer Cards redeemable in-store only.

Who do I contact with questions about my order?

Please email us at orders@petpeoplestores.com.

How do I return something purchased online?

All returns must be processed at your neighborhood PetPeople store. Please review our full policy here.

*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.