Same-Day Home Delivery FAQ



Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to residential street addresses within 10 miles of any of our Columbus & Cleveland Ohio area stores. 


What days do you deliver?

Same-Day Home Delivery is available 7 days a week, excluding major holidays (New Year’s Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).


What are your delivery hours?

Orders are normally delivered from 2 PM to 7 PM.*


What is the order cutoff time for Same-Day Home Delivery?

All orders received by 5:00 PM on a regular business day will be delivered that day by 7:00 PM.*


What if I place my order after the cutoff time?

Any delivery orders placed after 5:00 PM will be delivered the following, non-holiday business day by 7:00 PM.*


How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases over $75.00. All other orders are charged a $5.00 delivery fee.


Is there a minimum purchase requirement?

No, but all orders less than $75.00 will be charged a $5.00 delivery fee.


Do I have to be home?

No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout.


Do you deliver frozen raw food or treats?

No. Frozen product is not currently eligible for delivery.


How do I order?

All orders must be placed on our website, Please select Home Delivery during checkout.


Do my online orders qualify for your PetPeeps and Frequent Buyer programs?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits. Vouchers and Frequent Buyer Cards can currently be redeemed in-store only.


Who do I contact with questions about my order?

Please email us at


How do I return something purchased online?

All returns must be processed in one of our Columbus, Ohio area stores. Please review our full policy here.



*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.